Tips
to
Help
You
Get
the
Care
You
Need
Know
What
Your
Arizona
Health
Plan
Covers
and
Does
Not
Cover
Ask
your
health
plan
or
your
employer
for
a
copy
of
your
Evidence
of
Coverage.
This
explains
your
benefits
and
rights
and
how
your
plan
works.
Call
your
health
plan
if
you
have
any
questions
about
your
Evidence
of
Coverage.
The
customer
or
member
services
phone
number
is
on
your
Membership
Card.
Choose
a
Primary
Care
Doctor
for
an
HMO
Your
primary
care
doctor
gives
you
your
basic
care
and
oversees
all
your
treatments
and
referrals.
Ask
your
plan
for
a
list
of
primary
care
doctors.
If
you
want
a
doctor
who
speaks
a
language
other
than
English,
ask
for
a
list
of
doctors
who
speak
your
language.
Tell
Your
Doctor
All
Your
Health
Concerns
Try
to
give
your
doctor
as
much
information
as
you
can
about
your
health.
Ask
questions
if
you
are
not
clear
about
your
health
problem
or
treatment
plan.
Know
How
to
Get
a
Referral
and
Prior
Approval
You
usually
need
a
referral
and
prior
approval
when
you
need
to
see
a
specialist,
such
as a
heart
specialist
(cardiologist)
or a
skin
doctor
(dermatologist),
or
you
need
a
test
such
as
an
MRI
or
CAT
Scan.
Sometimes
this
is
called
an
"authorization."
Keep
Your
Membership
Card
Handy
You
need
to
show
your
Membership
Card
to
get
services.
Your
customer
or
member
services
phone
number
is
on
the
card.
You
can
call
this
number
any
time
you
have
questions
about
your
plan.
Keep
Records
-
Keep records of your health care benefits and treatments in one place.
-
Keep a list of your appointments.
-
Keep records of bills or payment notices from your health plan or providers.
Make
Healthy
Lifestyle
Choices
Health
plans
offer
many
services
to
help
you
stay
well,
like
health
education
classes,
weight
management
programs,
and
regular
check-ups.
Some
plans
may
offer
programs
to
help
you
quit
smoking.
Use
these
Preventive
Care
services.
Ask
your
doctor
for
more
information.
Speak
Up
for
Yourself
The
best
way
to
make
sure
you
get
good
health
care
is
to
be
your
own
advocate.
Ask
for
what
you
need.
