|Health Insurers with 2,500 or More Enrollees in 2004||Small Employer Group (2-50)||Other Group Health||Individual Insurance||Total Health Insurance*||Market Share||Complaints to Insurance Department||Annual Health Care Appeals|
|(including HMO's)||Enrollees||Enrollees||Enrollees||Enrollees||(based on written premium)||# of Complaints||Ratio of Complaints to Enrollees||Total Enrollee Appeals||Appeals Resolved in Enrollee's Favor|
|AETNA HEALTH INC. (HMO)||13,699||98,876||167||112,742||5.8%||20||0.12||512||211|
|AETNA LIFE INS CO||1,219||10,379||-||11,598||1.3%||25||0.19||173||72|
|AMERICAN COMMUNITY MUTUAL INS CO||2,838||980||-||3,818||0.7%||4||0.27||35||22|
|BLUE CROSS AND BLUE SHIELD OF ARIZONA, INC.||61,047||88,962||138,849||288,858||16.6%||34||0.11||3,803||1,834|
|CENTRAL RESERVE LIFE INS CO||2,176||1,441||-||3,617||0.3%||2||0.53||113||75|
|CIGNA HEALTHCARE OF ARIZONA, INC. (HMO)||2,872||87,636||10,046||100,554||10.6%||36||0.27||1,459||991|
|CONNECTICUT GENERAL LIFE INS CO||6,896||78,058||-||84,954||3.4%||27||0.18||1,217||823|
|CORPORATE HEALTH INS CO||17,977||-||-||17,977||0.1%||0||0.00||51||24|
|FORTIS INS CO (now TIME INS CO)||612||9,696||1,874||12,182||0.9%||26||1.72||13||5|
|GOLDEN RULE INS CO||-||7,091||74||7,165||0.6%||8||0.52||77||41|
|GREAT-WEST HEALTHCARE OF ARIZONA, INC. (HMO)||71||5,166||-||5,237||0.3%||0||0.00||17||8|
|HEALTH NET LIFE INS CO||31,740||50,363||20,517||102,620||3.6%||22||0.21||311||162|
|HEALTH NET OF ARIZONA, INC. (HMO)||10,581||60,596||8,556||79,733||2.4%||30||0.26||455||308|
|HUMANA HEALTH PLAN, INC. (HMO)||4,528||12,681||-||17,209||1.4%||6||0.18||173||140|
|HUMANA INS CO||15,089||9,869||-||24,958||3.3%||19||0.35||679||387|
|JOHN ALDEN LIFE INS CO||3,334||1,532||592||5,458||0.5%||10||1.19||11||5|
|MEGA LIFE AND HEALTH INS CO, THE||69||4,463||-||4,532||0.6%||10||1.39||13||1|
|MID-WEST NATIONAL LIFE INS CO OF TENN.||-||3,079||17||3,096||0.2%||8||1.50||17||3|
|PACIFIC LIFE & ANNUITY CO||2,758||971||-||3,729||0.5%||3||0.26||37||11|
|PACIFICARE LIFE ASSURANCE CO||8,109||27,187||31||35,327||2.2%||20||0.55||115||86|
|PACIFICARE OF ARIZONA, INC. (HMO)||35,536||87,046||3,623||126,205||6.8%||48||0.21||523||321|
|PRINCIPAL LIFE INS CO||5,052||918||-||5,970||0.7%||4||0.02||6||4|
|RELIASTAR LIFE INS CO||-||16,971||-||16,971||0.2%||1||0.01||0||0|
|UNICARE LIFE & HEALTH INS CO||2||3,730||10||3,742||0.2%||1||0.11||18||8|
|UNITED HEALTHCARE INS CO||94,745||468,460||293||563,498||12.8%||66||0.10||367||187|
|UNITED HEALTHCARE OF ARIZONA, INC. (HMO)||-||25,297||259||25,556||1.4%||16||0.62||1,630||933|
|UNITED OF OMAHA LIFE INS CO||-||2,839||-||2,839||0.2%||2||0.03||57||38|
Contains 2004 - 2005 data as available.
Insurers report Enrollment and Appeals figures. This list does not represent an endorsement of any particular insurer. * Does not include Medicare enrollees.
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